Service & Support

Service & Support


 

 

We bring your DataMiner system back on track!

 

If you use DataMiner for multimedia live operation, you need competent support if errors occur. Our DataMiner support reacts quickly, flexibly and personally.

React quickly - keep downtime to a minimum with our support levels 1, 2, 3.

helpdesk_v3Helpdesk

 

We won't let you down! In tricky situations, our experts are directly at your side. Your personal contact person will give you the extension number and e-mail address.

For quick support, please call +49 2421 69 36 052.

Vor-Ort_Support_3On-site-Service

 

Although most work can already be carried out by remote maintenance, direct on-site service is sometimes indispensable. If required, we will send our competent experts to you. We analyse the conditions in your DataMiner environment and make recommendations.

Fernunterstuetzung_3  Remote-Support

 

No more complicated telephone explanations! We use Teamviewer, Skype and VPN. Our employees see what you see, operate your DataMiner remotely and make the necessary settings or show solutions.

Software_Updates_3  Dataminer-System-Updates

 

Skyline is constantly working on the optimization and further development of DataMiner. With a software maintenance contract you have access to the latest version. Your system is always new.

Driver_Updates_v3  Driver-Updates

 

100% device performance in DataMiner through driver updates! The software of your active devices in the network does not stand still. On request, you will receive driver adaptations and new drivers in the shortest possible time.

Further information can be found here.

     SNMP-DIA     Get to know our tool SNMP-DIA.